I have been with the same primary care physician for the last 8.5 years. I found her by referral and honestly fell in love with the way she practiced medicine. It ALWAYS appeared she had all the time in the world when we met. Never was she hurried nor did she pass me off to another health care provider. She typed notes in my chart while we talked. She remembered everything from the year before and prompted me with questions to ensure I had not forgotten anything since our last visit. She would ask about my children, my job, and she would share her own life stories. She always made me feel at ease, welcome, and as a friend. She seemed to treat ALL her patients this way.
So when I received the letter last month that she planned to move her practice to a concierge model by the end of the year, my stomach turned and honestly, I felt ill. Luckily, I had my annual visit already scheduled within the week so I could add the concierge concept to my list of questions. I started going through the pros and cons of signing on with her.
Pros: (1) I have been with her for the last 8.5 years. She KNOWS me. There is something to be said about that when it comes to your health. (2) she would be available to her patients 24/7 via cell and email. WOW, what’s not to like about that? Though I only see her once a year now, I do see the urgent care doctor on weekends several times a year. (3) she will carry a smaller patient load that will allow her to spend a minimum of 1 hour with each patient annually, and 30 minutes if needed for other appointments scheduled throughout the year. Of course as I mentioned above, she ALWAYS spent time with me or maybe that was just my perception. (4) If I had family or friends in town visiting who needed to see a physician quickly, she would be available. Much like the family doctor I grew up with. What’s not to like about that? (5) Direct assistance should I need to be referred to a specialist, i.e. navigation to the best doctor, not the required doctor.
Cons: (1) This service is going to cost me $1,800/yr. (2) I only see her once a year now for the BIG stuff so is it worth the money for that one time? (3) my family all live on the same street as me, so no one is coming in to visit that would need a doctor for an emergency, so that ‘service ‘ is not something I really care about. (4) Referral, i.e. navigation assistance would be nice if I needed it but overall, my health is pretty great. So, is it worth the $1,800/yr. for something I probably won’t need? And, shouldn’t a doctor refer me to the best doctor anyway, not a required one?
Inc. Magazine Honors Concierge Medicine
If you search Google for ‘concierge medicine’ you get more than 8.7mil hits. News articles are just as impressive on the search results. I have a personal physician friend in San Antonio, TX that has had a concierge practice for more than a decade and LOVES it. She raves about being able to spend real time with her patients. If she has not seen them in a while or knows they were due for lab work or checkup, she calls personally to talk to them. She knows when they have been admitted to the hospital or have had a life event change. She spends her time with each and every patient which showing that her business model is providing quality outcomes. It reminds me of the family doctor I had growing up.
The model must work. The number of physicians moving to concierge medicine is growing at rapid rates. The number of articles on ‘physician burnout’ pop-up daily, just like this one from NPR listed below, so physicians want something different. I want something different. Health systems are struggling with lower reimbursement, I’ve seen my bill with some providers as I get that pass through on those changes. Narrowing of networks, mega mergers, patient dissatisfaction on the rise, increased paperwork, decreased transparency, and a host of more negatives goes a long way in why patients, like myself, will give serious thought to signing on that dotted line to pay the added fee for quality time & care with my physician. Contemplating a concierge model for my care just got clearer.
What are your thoughts on Concierge Medicine? Is this something you have contemplated for your own care?













